FAQ
We’re here to help!
Shipping
Once your order is placed you are unable to cancel, but you can make changes/alter your order. Please email us at sales@bebeluneandfriends.com.au with your order number.
Please allow 1 to 2 days to receive a reply.
Please email us right away at sales@bebeluneandfriends.com.au with your correct shipping address, before we have shipped your items out.
No, unfortunately. But we do offer express shipping at checkout.
Payment
When shopping online with us, you can pay by credit card (Bankcard, Visa, Mastercard) and PayPal
Afterpay available in Australia, New Zealand, United Kingdom and Canada.
You will receive an email confirmation once payment has been made.
When you place an order with BÉBÉLUNE, your financial institution may place a hold on the funds at the time of checkout to ensure these are available. This practice is known as pre-authorisation.
If you are viewing your statement online, this looks like an additional charge, but in fact, it is a pre-authorisation and you will not be charged twice.
Returns
14 business days to return, please contact us for returns.
Contact us through email sales@bebeluneandfriends.com.au
No free returns, postage is paid by customer unless there is an issue from our end